Returns & Exchanges

At Emirates Oud, we are dedicated to ensuring your complete satisfaction with our luxury fragrances and oud collections. If you are not entirely pleased with your purchase, you may return eligible items within 14 days of delivery for a comprehensive refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team via email or our online portal with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare the Package

  Ensure the fragrance or oud product is in its original, unopened packaging with all security seals intact to qualify for a full refund.

• 3.
  Complimentary Pickup

  Once approved, our courier partners will coordinate a convenient time to collect the package directly from your address at no additional cost.

• 4.
  Quality Inspection & Refund

  After our specialists verify the condition of the returned items, your refund will be processed back to your original payment method within 5-7 business days.